FAQs

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In general, international orders are shipped by FedEx Express. On request your order can also be shipped collect via a courier of your choice. Please make sure to provide your courier account number.

The tracking number will be offered after your order is shipped so that you can track your order at any time on the corresponding courier website. The order usually can be delivered in 2-7 working days.

Any questions, please feel free to contact us.

New customers for their first order is usually requested to fulfill their payments in advance.
Net 30 days payment term is for VIP customers and their purchase orders.

Payment can be done by bank transfer or /wire transfer or Paypal. All related bank fee(s) and commission are for client to cover. The related payment information of Metonchem will be sent to you before you pay.

MetonChem payment methods

If you cannot find the compound you need at www.metonchem.com or the one you need is out of stock, custom synthesis is available for you. Metonchem has skilled and experienced chemists who would love to take projects from you so that you can focus on your research without the worries behind.

The progress report will be offered every week in the process. The lead time for custom synthesis is from1 to 8 weeks. It depends on the structure of the compound. The volume of custom products ranges from milligrams to kilograms scale. More details, please send emails to info@metonchem.com.

1, Make sure the product is what you want.
It is difficult to identify these products with appearances. For chemicals, the determination of the structures is carried out mainly by spectrum method, such as Infrared spectroscopy (IR), Mass Spectrometry (MS), UV-VIS spectroscopy (UV), Nuclear Magnetic Resonance spectroscopy (NMR). NMR and MS of them is the most commonly used methods. Almost all products of MetonChem had identified through NMR and MS, which are usually sent to our customers via email before shipment.

2, Detemine the purity of the product
For most chemicals, the High-performance liquid chromatography (HPLC) is a powerful method for purity checking. The HPLC report will be sent to our customer via email before shipment so that they can get to know more about the product which is gonna be helpful for their research.

Metonchem aim to provide our customers with the best quality of products and are fully dedicated to guarantee 100% satisfaction. Returns & Replacements are both available. The following are the details.

1, Any request for return & replacement of products or refund of purchased goods must be made within fourteen (14) days of receipt.

2, Authorization for all replacements must be obtained from Metonchem prior to returning the product that fails to conform to its specifications. Metonchem will not accept goods and nor will credit be issued in case of unauthorized return of products. Please contact the Customer Service (sales@metonchem.com) to obtain an Return/Replacement Authorization.

3, Any items returned to Metonchem should be in the original packaging and in the same condition as originally purchased.

1, Find the product you required.
A quotation will be sent to you after you inform us the product and the quantity you want to inquire of.

2, Place your order.
Please send us a Purchase Order via Email after we reach an agreement on the details of the product. The Purchase Order needs to contain the following information.
PO# (purchase order number)
item description and quantity,
shipping/billing addresses
contact person and telephone number

3, Delivery
The delivery time depends on the stock availability.
For goods in stock: the lead time is 3 working days after confirming the order. Customers are expected to receive the item in 3-5 working days.
For goods out of stock: we will discuss the lead time with customers.